Beautiful souls are shaped by ugly experiences.

Remember the blue sky. It may at times be obscured by clouds, but it is always there.

Embrace uncertainty. Some of the most beautiful chapters in our lives won’t have a title until much later.

I will love the light for it shows me the way, yet I will endure the darkness because it shows me the stars.

Home is a shelter from storms—all sorts of storms.

And you ask ‘What if I fall?’ Oh but my darling, what if you fly?

Coronavirus may well represent the biggest health crisis any of us experience in our lifetimes.

Instead of worrying about what you cannot control, shift your energy to what you can create.

He who has a why to live can bear almost any how.

Wise are they who have learned these truths: Trouble is temporary. Time is tonic. Tribulation is a test tube.

Always deliver more than expected.

It’s easier to love a brand when the brand loves you back.

Customers don’t care about your policies. Find and engage the need. Tell the customer what you can do.

As a leader, it is important to not just see your own success but focus on the success of others.

The price of inaction is far greater than the cost of a mistake.

There is a big difference between a satisfied customer and a loyal customer. Never settle for ‘satisfied’.

A man without a smiling face must not open a shop.

The first step in exceeding your customer’s expectations is to know those expectations.

Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity.