Customers don’t care about your policies. Find and engage the need. Tell the customer what you can do.

Home is a shelter from storms—all sorts of storms.

And you ask ‘What if I fall?’ Oh but my darling, what if you fly?

Coronavirus may well represent the biggest health crisis any of us experience in our lifetimes.

Instead of worrying about what you cannot control, shift your energy to what you can create.

He who has a why to live can bear almost any how.

Wise are they who have learned these truths: Trouble is temporary. Time is tonic. Tribulation is a test tube.

Beautiful souls are shaped by ugly experiences.

Always deliver more than expected.

It’s easier to love a brand when the brand loves you back.

As a leader, it is important to not just see your own success but focus on the success of others.

The price of inaction is far greater than the cost of a mistake.

There is a big difference between a satisfied customer and a loyal customer. Never settle for ‘satisfied’.

A man without a smiling face must not open a shop.

The first step in exceeding your customer’s expectations is to know those expectations.

Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity.

If you take care of your people, your people will take care of your customers and your business will take care of itself.

A brand is what a business does, reputation is what people remember.

Every single debate about every single decision was framed around doing the right thing for the customer.