One percent improvement in 1,000 things is better than a 1,000% improvement in one thing.

The formula for success: under promise and over deliver.

Progress is mostly the product of rogues.

Never, ever rest on your laurels. Today's laurels are tomorrow's compost.

Remember my mantra: distinct... or extinct.

How do you achieve excellence?...Stop doing non-excellent stuff!

There is no such thing as an insignificant improvement.

TRUST, not technology, is the issue of the decade.

Innovation comes only from readily and seamlessly sharing information rather than hoarding it.

The simple act of paying positive attention to people has a great deal to do with productivity.

Don't 'tolerate' mistakes. Embrace them!

If a window of opportunity appears, don't pull down the shade.

Celebrate what you want to see more of.

The best leaders are the best notetakers, best askers, and best learners.

The thing that keeps a business ahead of the competition is excellence in execution.

Excellence comes from human beings doing things of value that customers find memorable.

What gets measured gets done.

Management is about arranging and telling. Leadership is about nurturing and enhancing.

Excellence is not an aspiration. Excellence is what you do in the next five minutes.