Focus on something the customer wants, and then deliver it.

Our embedded reporters during the war agreed to guidelines established by the military.

We are pleased by the decision. The free flow of information is vital for a free society.

Our mandatory training continues and is in addition to the discreet use of security advisors and armored cars when circumstances warrant.

I think we need to be careful how we answer that question,

Since I arrived at CNN, it has grown into one of the largest and most trusted news organizations in the world.

CNN can still afford 36 bureaus around the world.

Celebrate your successes. Find some humor in your failures.

Exceed your customer’s expectations. If you do, they’ll come back over and over. Give them what they want – and a little more.

Job security lasts only as long as the customer is satisfied. Nobody owes anybody else living.

The secret of successful retailing is to give your customers what they want.

I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.

The way management treats their associates is exactly how the associates will then treat the customers.

If you don’t listen to your customers, someone else will.

Lose your smile and lose your customers.

I not only knew I wanted to go into retailing, but I also knew I wanted to go into business for myself.

There’s a lot more business out there in small-town America than I ever dreamed of.

Appreciate everything your associates do for the business.

Individuals don’t win in business, teams do.