I was asked what I thought about the recession. I thought about it and decided not to take part.

The way management treats their associates is exactly how the associates will then treat the customers.

If you don’t listen to your customers, someone else will.

Lose your smile and lose your customers.

I not only knew I wanted to go into retailing, but I also knew I wanted to go into business for myself.

There’s a lot more business out there in small-town America than I ever dreamed of.

Appreciate everything your associates do for the business.

Individuals don’t win in business, teams do.

Commit to your business. Believe in it more than anybody else.

Take the best out of everything and adapt it to your needs.

Most everything I’ve done I’ve copied from somebody else.

When all else fails, put on a costume and sing a silly song.

To succeed in this world, you have to change all the time.

Expenses should never exceed one percent of our purchases.

High expectations are the key to everything.

Do it. Try it. Fix it.

You don't try and put rockets under prime ministers.

I'd like to keep our kids in their schools. I'd like to keep our young men and women in jobs.

I would say to young entrepreneurs and budding philanthropists - are you giving to feel good or do good?