Put the customer first. Invent. And be patient.

It’s not an experiment if you know it’s going to work.

You have to be willing to be misunderstood if you’re going to innovate.

If you’re not stubborn, you’ll give up on experiments too soon. And if you’re not flexible, you’ll pound your head against the wall and you won’t see a different solution to a problem you’re trying to solve.

We can’t be in survival mode. We have to be in growth mode.

Be stubborn on vision, but flexible on details.

Humans are unbelievably data efficient. You don’t have to drive 1 million miles to drive a car, but the way we teach a self-driving car is have it drive a million miles.

There’ll always be serendipity involved in discovery.

If you can’t tolerate critics, don’t do anything new or interesting.

There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second.

Work hard, have fun, make history.

If you’re very clear to the outside world that you’re taking a long-term approach, then people can self-select in.

If you don’t understand the details of your business you are going to fail.

We are stubborn on vision. We are flexible on details…

My view is there’s no bad time to innovate.

The keys to success are patience, persistence, and obsessive attention to detail.

All of my best decisions in business and in life have been made with heart, intuition, guts… not analysis.

f you want to be inventive, you have to be willing to fail.

If you never want to be criticized, for goodness sake don’t do anything new.