What we need to do is always lean into the future; when the world changes around you and when it changes against you – what used to be a tail wind is now a head wind – you have to lean into that and figure out what to do because complaining isn’t a strategy.

I believe in two principles: Your attitude is more important than your capabilities. Similarly, your decision is more important than your capabilities!

If you've never tried, how will you ever know if there's any chance?

No matter what your current condition, how or where you grew up, or what education or training you feel you lack, you can be successful in your chosen endeavor. It is spirit, fortitude, and hardiness that matter more than where you start.

The customer is number one, the employee is number two and the shareholder is number three. If the customer is happy, the business is happy, and the shareholders are happy.

A lot of people complain about yesterday. We have no power to change yesterday. But this very day, 30 years later, is what we can control and decide. Change yourself, take baby steps, and stay determined for ten years. I thank the times of change and everyone’s complaints. Because when everyone is complaining, that is your chance, an opportunity. It’s only in times of change that someone can be clear of what he has and wants, and what he needs to give up.

If you double the number of experiments you do per year you’re going to double your inventiveness.

A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.

Life’s too short to hang out with people who aren’t resourceful.

One of the only ways to get out of a tight box is to invent your way out.

Your margin is my opportunity.

If you decide that you’re going to do only the things you know are going to work, you’re going to leave a lot of opportunity on the table.

People who are right most of the time are people who change their minds often.

The thing that motivates me is a very common form of motivation. And that is, with other folks counting on me, it’s so easy to be motivated.

One of the huge mistakes people make is that they try to force an interest on themselves. You don’t choose your passion; your passion chooses you.

Cleverness is a gift, kindness is a choice.

A company shouldn’t get addicted to being shiny, because shiny doesn’t last.

The common question that gets asked in business is, ‘why?’ That’s a good question, but an equally valid question is, ‘why not?

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.