Follow through with basic values, and remember to provide good customer service.

I want you to know, at this very moment, I am simulating normal human behavior.

In business, there are times when you disagree, and sometimes it turns out that you're just plain wrong. Humor takes away tension and helps you realize you're wrong.

Crooks are early adopters.

I am committed to doing customer service for Craigslist for the rest of my life. The exit strategy is death.

Craigslist does serve as a platform where people help each other for the basics, and also, shows people that the Internet is good for mutual support. I do feel pretty good about that.

Finding a good cause is incredibly hard and time-consuming.

Getting out of the way is really important.

What works on the net works for people in general. The net has very little to do with technology, what matters is how people use the technology.

People everywhere have the same needs and values. They need a place to live and a job. Beyond that, they may need to sell stuff or get a mate.

Choose your mistakes carefully.

Death is my exit strategy. I'll be doing significant customer service only as long as I live.

Sometimes a slow gradual approach does more good than a large gesture.

There's no genius behind it. It's persistence and listening to people.

The stuff that works best is driven by passion rather than dollars.

Treat people like you want to be treated; live and let live; and also give the other person a break now and then.

Some friends of mine got me a sweater for my birthday. I'd have preferred a moaner or a screamer, but the sweater was OK.

I got a new dog. He's a paranoid retriever. He brings back everything because he's not sure what I threw him.

Why isn't the number 11 pronounced onety one?