If you look after your staff, they'll look after your customers. It's that simple.

Always think, 'what's the worst that can happen' and have some kind of strategy to deal with it

I believe a good leader brings out the best in people by listening to them, trusting in them, believing in them, respecting them and letting them have a go.

Success cannot be measured in wealth, fame or power, but by whether you have made a positive difference for others.

Do not be embarrassed by your failures, learn from them and start again.

If people aren't calling you crazy, you aren't thinking big enough.

Sometimes the riskiest decision you can make is to do nothing.

Listen more than you talk. Nobody learned anything by hearing themselves speak.

Your employees are your company’s real competitive advantage. They’re the ones making the magic happen-so long as their needs are being met.

If somebody offers you an amazing opportunity but you are not sure you can do it, say yes-then learn how to do it later!

Train people well enough so they can leave, treat them well enough so they don't want to.mple.

Dream big by setting yourself seemingly impossible challenges. You then have to catch up with them.

All successful people - not just entrepreneurs - have got things wrong over and over again before finding the right solution.

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.

I will work day and night to avoid failure, but if I can't, I'll pick myself up the next day. The most important thing for entrepreneurs is not to be put off by failure.

For a successful entrepreneur it can mean extreme wealth. But with extreme wealth comes extreme responsibility. And the responsibility for me is to invest in creating new businesses, create jobs, employ people, and to put money aside to tackle issues where we can make a difference.

If you run a business, put on top your employees, then your consumers, and then your shareholders.

As much as you need a strong personality to build a business from scratch, you also must understand the art of delegation. I have to be good at helping people run the individual businesses, and I have to be willing to step back. The company must be set up so it can continue without me.

Don't wait till you are big before you begin building your brand. Build a brand from scratch alongside your business.