We all know that if you swing for the fences, you’re going to strike out a lot, but you’re also going to hit some home runs.
Author: Jeff Bezos
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To get something new done you have to be stubborn and focused, to the point that others might find unreasonable.
Author: Jeff Bezos
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Keep our competitors focused on us, while we stay focused on the customer.
Author: Jeff Bezos
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If you’re long-term oriented, customer interests and shareholder interests are aligned.
Author: Jeff Bezos
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If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the internet, they can each tell 6,000 friends.
Author: Jeff Bezos
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We expect all our businesses to have a positive impact on our top and bottom lines. Profitability is very important to us or we wouldn’t be in this business.
Author: Jeff Bezos
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All businesses need to be young forever. If your customer base ages with you, you’re Woolworth’s.
Author: Jeff Bezos
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If you only do things where you know the answer in advance, your company goes away.
Author: Jeff Bezos
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The people who are right a lot, often change their minds.
Author: Jeff Bezos
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The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you, it just works.