The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.
Author: Jeff Bezos
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If we think long term, we can accomplish things that we couldn't otherwise accomplish.
Author: Jeff Bezos
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If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.
Author: Jeff Bezos
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Our biggest cost is not power, or servers, or people. It's lack of utilization. It dominates all other costs.
Author: Jeff Bezos
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The Net is pretty cool, but the physical world is the best medium ever.
Author: Jeff Bezos
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The thing about inventing is you have to be both stubborn and flexible. The hard part is figuring out when to be which.
Author: Jeff Bezos
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The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.
Author: Jeff Bezos
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The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
Author: Jeff Bezos
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Your brand is what people say about you when you're not in the room
Author: Jeff Bezos
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Percentage margins don't matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.