Treat people like you want to be treated; live and let live; and also give the other person a break now and then.
The stuff that works best is driven by passion rather than dollars.
There's no genius behind it. It's persistence and listening to people.
Sometimes a slow gradual approach does more good than a large gesture.
Death is my exit strategy. I'll be doing significant customer service only as long as I live.
Choose your mistakes carefully.
Follow through with basic values, and remember to provide good customer service.
People everywhere have the same needs and values. They need a place to live and a job. Beyond that, they may need to sell stuff or get a mate.
What works on the net works for people in general. The net has very little to do with technology, what matters is how people use the technology.
Getting out of the way is really important.
Finding a good cause is incredibly hard and time-consuming.
Craigslist does serve as a platform where people help each other for the basics, and also, shows people that the Internet is good for mutual support. I do feel pretty good about that.
I am committed to doing customer service for Craigslist for the rest of my life. The exit strategy is death.
Crooks are early adopters.
In business, there are times when you disagree, and sometimes it turns out that you're just plain wrong. Humor takes away tension and helps you realize you're wrong.
I want you to know, at this very moment, I am simulating normal human behavior.
We want to offer job training and mentoring and build the site with more robust, reliable and flexible technology.
I feel that one of the best things a person can do for another is to create a job. So you do OK commercially, and then you try to make a difference of some sort.
I look at what the phone company does and do the opposite.
Okay, I'm not in the news business, and I'm not going to tell anyone how to do their job. However, it'd be good to have news reporting that I could trust again, and there's evidence that fact-checking is an idea whose time has come.
The country is in some trouble, because the media, which is supposed to provide a check and balance on government, has decided to stop doing that as a collective entity.
Milestones aren't what I think about much.
I rely on Taegan Goddard's Political Wire for straight, fair political news, he gets right to the point. It's an eagerly anticipated part of my news reading.