The people who are right a lot, often change their minds. - Jeff Bezos quotes

The people who are right a lot, often change their minds.

Author: Jeff Bezos

See all Jeff Bezos Quotes

We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and they’re the reason we’re successful: Put the customer first. Invent. And be patient.

We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and they’re the reason we’re successful: Put the customer first. Invent. And be patient.

In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.

In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.

The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you, it just works.

The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you, it just works.

If you only do things where you know the answer in advance, your company goes away.

If you only do things where you know the answer in advance, your company goes away.

All businesses need to be young forever. If your customer base ages with you, you’re Woolworth’s.

All businesses need to be young forever. If your customer base ages with you, you’re Woolworth’s.

We expect all our businesses to have a positive impact on our top and bottom lines. Profitability is very important to us or we wouldn’t be in this business.

We expect all our businesses to have a positive impact on our top and bottom lines. Profitability is very important to us or we wouldn’t be in this business.

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